The Mercedes-Benz mission statement is 'We're here to keep businesses moving', and it's one they take very seriously, because they are committed to adding real commercial value to customers’ businesses as an integral business partner, not just a vehicle manufacturer!
MobiloVan plays a key role by providing a free, 24-hour roadside assistance service that understands the implications of vehicle downtime and therefore is devoted to getting you back on the road as soon as possible. We all know breakdowns happen, even to the most reliable vehicles, and when they do it really costs your business to be off the road.
How does MobiloVan Work
If your van was registered after 1 October 2012 and suffers a technical breakdown that renders it immobile you can call MobiloVan, 24 hours a day, 7 days a week, from anywhere within the UK or Europe. Within 60 minutes on average a trained Mercedes-Benz motor vehicle technician will arrive with diagnostic equipment and Mercedes-Benz GenuineParts. They will do all in their power to get your van back on the road as soon as possible, and providing the breakdown meets the cover eligibility criteria there's no call-out charge, labour charge or recovery fee, simple as that!
To qualify for MobiloVan cover, your van must have been serviced regularly in accordance with the vehicle handbook, and if still in warranty, the vehicle services can be carried out anywhere. But to extend MobiloVan cover beyond the 3-year warranty period your last scheduled service must have been carried out by an authorised Mercedes-Benz Dealer. What’s more, you don't have to be a business user to benefit from MobiloVan, all Mercedes-Benz van owners are covered.
If the MobiloVan roadside technician can’t get you mobile again Intercounty Truck & Van will prioritise your repair and also provide a replacement vehicle (subject to availability) or onward travel for drivers and passengers.
MobiloVan Cover Exclusions
MobiloVan is a very comprehensive service, but it can't cover you for everything, so here are some causes of a breakdown that aren't covered:
- Deliberate or negligent behaviour, either on your part or someone else's, including breaking the law by carrying a heavier load or more people than permitted
- Modifications or replacement parts fitted that are not approved by Mercedes-Benz
- Repairs not performed according to Mercedes-Benz specifications
- Breakdown as a consequence of ignoring repair recommendations made by an authorised Mercedes-Benz workshop
- Using the van in motor sport competitions, military manoeuvres, disaster relief operations or similar activities
- Defects known to you, including temporary repairs, but not rectified
If you're not sure whether you're covered or not simply call MobiloVan customer services and they will advise and even arrange for a MobiloVan technician to call you and discuss your issue in more detail. For further information regarding MobiloVan Roadside Assistance please contact Intercounty Truck & Van.